PRIVACY POLICY

Data Controller

Nicki Baker (owner)

This policy covers how we (BARNETT BAKER) collect, use, disclose, transfer and store your data. 

Our website www.barnettbaker.co.uk offers a range of bespoke catering, event, hospitality and VIP Concierge services throughout Scotland. The aim of our site is to provide further information on how to engage our services and examples of what we can do to enhance your stay or event.

Collected Personal Data 

If you contact us to request further details, quotes or information from us about our services, we may require your name, postal address, telephone number and email address. 

Purpose of collecting data

GDPR PRIVACY POLICY
Our pledge to you: 
• Is to hold your data securely; 
• Share only where you agree;
• Use your data to tailor the information we provide you and improve our services;
• Put you in control by allowing you to update, delete and access your data.

This privacy policy tells you:
• The information we collect (personal or not)
• Why we collect it
• How long we store it
• Our legal basis for processing your personal data 
• Who if anyone we disclose your personal data to 
• Your rights and how you can see, update or delete your personal data
• To make it easy to understand what data we collect about you we have grouped this policy into how you and others get information from us/ interact with us
• Services we use to communicate like social media
• Contact us directly, via email, phone, letter  

When you use our digital services - Website Analytics 
We use website log files and cookies to gather information about how people use this site and which pages are our most popular and visited (www.barnettbaker.co.uk). 
We do not collect or store your personal information (e.g. your name or address) in our website analytics.  The information collected helps us evaluate how our website can be improved. We analyse the information about what pages you visit, how long you are on the site, how you got here and what you clicked on.  
Website log files collect your IP address, when you visited the site and the pages you visited. IP address is a numeric code assigned to a device based on your geographical location.  If for example you are in Edinburgh your IP address will be the same as other users accessing the internet from Edinburgh. 
Cookies are small text files which are delivered onto your computer by websites that you visit. You can read more about cookies here. 

When you provide personal data 

Request quote for services or further information
If you contact us to request further details, quotes or information from us about our services, we may require your name, postal address, telephone number and email address. However, if you do not opt out, we may contact about our services offered from time to time. We will ensure your data is stored this in a password secured database for a maximum period of five years after your last communication with us, unless you withdraw consent. If you withdraw consent it will be deleted within a month. 

Providing us feedback after an event or service has been provided
You do not need to include your personal details in order to provide us with any feedback or information about services we have provided for you. We will not share it with other organisations.  

When you use a social media platform, details about how your personal information is held, is described within the relevant social media policy, such as Facebook or Twitter.   

When you contact us directly

When you Call us: - We do not collect caller line identification information when you call us. We will only collect personal information that you consent to provide to us in order to deliver a service or provide a quote.

When you email us : - When you contact us via email, we will retain your email and our response to it for as long as the business issue remains. 

When you write to us: - When you contact us via post, we will retain your letter/postal address/personal information and our response to it for as long as the business issue remains. 

When we meet in person 

Fulfilment of services: - When you engage our services we will retain financial information about the transaction. We have a legal requirement to retain this data for seven years. Then it will be deleted.

Attend an event: -When you attend an event or we provide our services to you, we will only request details from you relevant to the event and to allow us to fulfill the service or event for you. Once the service has been provided, we will destroy this data confidentially.

When we contact you
Email: -We may email you regarding a contract or service or in response to a request, you have made. Your data will be stored for the purpose and time required to fulfil this. 

We will store this in a secure database for five years after your last communication with us, unless you withdraw consent. If you withdraw consent, we will delete your data within a month.

Post: - We will only communicate to you via post where we have been requested to do so by you or it is essential to the service you have engaged us to do on your behalf. 

Your rights
Under the General Data Protection Regulations, you have rights as an individual which you can exercise in relation to the information we hold about you.
Read more about your individual rights on the Information Commissioner's Office website.

Access to personal information 
BARNETT BAKER will be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a 'right of access' request under the General Data Protection Regulations. If we do hold information about you we will:
• Give you a description of it;
• Tell you why we are holding it;
• Tell you who it could be disclosed to; and
• Let you have a copy of the information in an intelligible form.

Links to other websites
This privacy policy does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to this privacy policy
We keep our privacy notice under regular review. 
This privacy notice was last updated on July 2024. 
You can access this policy at any time through the link on our website.